Who can access the Rigaku Training Portal?

Access is available to Rigaku customers who have purchased eligible instruments and are located where they were originally installed. Authorization is based on the instrument's serial number and the postal code where it is installed.

What do I need to log into the portal?

You’ll need two pieces of information: Your instrument’s serial number, which is on a silver sticker placed on the back or side of the instrument The postal code of the location where the instrument is installed

What should I do if my instrument serial number and postal code don’t work?

If your access credentials aren’t working, please contact the portal administrator using the support form. You will need the serial number, postal code, and your contact information when submitting the form.

Can I access the training portal before my instrument is installed?

Access typically begins once your instrument is delivered and installed. If you require early access (e.g., for planning or onboarding), contact us at info-eln@rigaku.co.jp to discuss options.

How do I request access if I’m not the original purchaser?

Access is tied to the instrument, not the individual. If you are part of the lab where the instrument is installed, you can request access by providing the serial number and postal code.

How is the training organized? Do I have to follow the lessons in order?

No. While we recommend you take a course sequentially, it is not required to complete a course.

How do I resume a course I started earlier?

While you can resume a course you started earlier, you need to note where you stopped the last time because your individual progress is not saved in the portal.

How do I know when I’ve completed a course?

Once you’ve watched all the lessons and passed the final exam, you will be notified by email about the results of the exam. You need to pass the final exam to complete a course and receive a digital certification.

How can I access my course completion certificate?

Your course completion certificate is sent to you by email. Please contact us at info-eln@rigaku.co.jp if you have lost your certificate and need it to be reissued.

Can multiple people from the same lab take the training?

Yes. Each user must log in with the same instrument serial number and postal code.

Can I share course materials or videos with colleagues?

Course content is intended for authorized users only. Sharing login credentials or downloading/distributing videos is not permitted.

Can training be transferred to another user if someone leaves the lab?

Yes. The new member of your lab can take the training courses simply by logging in with the same serial number and postal code that the previous user used.

What topics are covered in the MiniFlex and SmartLab courses?

Courses cover topics such as powder X-ray diffraction basics, instrument setup, measurement techniques, data interpretation, and software usage. Each course includes lectures, videos, and self-paced modules.

Do the courses include quizzes or exams?

Yes. Each course ends with a multiple-choice final exam. Some lessons may include short knowledge check quizzes along the way.

How many attempts do I get to pass the final exam?

You can retake the exam as needed until you pass. A passing score, which depends on the course, is required to receive a certificate.

Is there a time limit for finishing a course?

No. Courses are self-paced and available for the lifetime of the instrument.

I can't access a course I was previously authorized for—what should I do?

Check if your instrument is at the original installation location and its postal code has not changed. If you believe there’s an error, reach out to the portal admin at info-eln@rigaku.co.jp.

I’m having technical issues with the training videos. Any tips?

Try switching browsers (Chrome or Firefox is recommended), clearing your cache, or checking your internet connection. If the problem persists, contact support at info-eln@rigaku.co.jp with a screenshot or error message.

Are these training courses free?

All courses on the Rigaku Training Portal are free for qualifying Rigaku customers based on their instrument purchase.

Can I purchase access to a training course if I don’t qualify for free access?

No, these courses are not for sale.

Do you offer live or in-person training options?

Yes. Rigaku offers both live online sessions and in-person training at select locations. Visit https://rigaku.com/service-and-support/customer-training/training-classes or contact your sales representative for more information.

FAQ - Training Portal

Getting started

: Access is available to Rigaku customers who have purchased eligible instruments and are located where they were originally installed. Authorization is based on the instrument's serial number and the postal code where it is installed.
: You’ll need two pieces of information:

Your instrument’s serial number, which is on a silver sticker placed on the back or side of the instrument

The postal code of the location where the instrument is installed
: If your access credentials aren’t working, please contact the portal administrator using the support form. You will need the serial number, postal code, and your contact information when submitting the form.
: Access typically begins once your instrument is delivered and installed. If you require early access (e.g., for planning or onboarding), contact us at info-eln@rigaku.co.jp to discuss options.
: Access is tied to the instrument, not the individual. If you are part of the lab where the instrument is installed, you can request access by providing the serial number and postal code.

Navigating the portal

: No. While we recommend you take a course sequentially, it is not required to complete a course.
: While you can resume a course you started earlier, you need to note where you stopped the last time because your individual progress is not saved in the portal.
: Once you’ve watched all the lessons and passed the final exam, you will be notified by email about the results of the exam. You need to pass the final exam to complete a course and receive a digital certification.
: Your course completion certificate is sent to you by email. Please contact us at info-eln@rigaku.co.jp if you have lost your certificate and need it to be reissued.

Sharing and reuse

: Yes. Each user must log in with the same instrument serial number and postal code.
: Course content is intended for authorized users only. Sharing login credentials or downloading/distributing videos is not permitted.
: Yes. The new member of your lab can take the training courses simply by logging in with the same serial number and postal code that the previous user used.

Course content and structure

: Courses cover topics such as powder X-ray diffraction basics, instrument setup, measurement techniques, data interpretation, and software usage. Each course includes lectures, videos, and self-paced modules.
: Yes. Each course ends with a multiple-choice final exam. Some lessons may include short knowledge check quizzes along the way.
: You can retake the exam as needed until you pass. A passing score, which depends on the course, is required to receive a certificate.
: No. Courses are self-paced and available for the lifetime of the instrument.

Troubleshooting

: Check if your instrument is at the original installation location and its postal code has not changed. If you believe there’s an error, reach out to the portal admin at info-eln@rigaku.co.jp.
: Try switching browsers (Chrome or Firefox is recommended), clearing your cache, or checking your internet connection. If the problem persists, contact support at info-eln@rigaku.co.jp with a screenshot or error message.

Frequently Asked Questions (FAQ)

Getting started

Navigating the portal

Sharing and reuse

Course content and structure

Troubleshooting

Other common questions